FAQ
Common client and user questions
Does the customer need an account to view the quote?
No. The main customer journey is intentionally no-friction. The customer opens a secure quote link and can act immediately.
Can the customer spread the cost?
Yes. The quote page can link to a partner lender journey. Subject to approval. Provided by a third party.
What does the quote page show?
Trade name, job summary, total amount, deposit, remaining balance, trust signals, payment options, and current status.
Are payments handled by TradePay?
No. Customers are shown payment routes and partner links, with payments going directly to the trade or partner provider.